A successful service department keeps technicians busy and customers happy. That requires tracking the complete service cycle. From generating a repair order to quickly communicating a complete repair to the customer, no step can be missed.
ADP Lightspeed provides solutions that increase your ability to manage a successful department and create loyal customers. One provider gives you the integrated solutions to help your repair shop fine tune its performance.
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Service Shop
Profitability
Increase your ability to manage a successful department. Track unit and customer service history. Manage technician/job scheduling and provide accurate service estimates. Eliminate unnecessary expenses.
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Customer
Loyalty
Keep your customers happy and coming to you for their repairs. Send automatic service appointment reminders. Tie your phone system directly to customer records. Create post repair CSI surveys sent by email.
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Process
Efficiency
Get the right tools for the job with direct connections to third-party providers and efficiency tools. Compare your Service department's performance to hundreds of dealers across North America.
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